Terms of Service

Effective date: 1 September 2025

1. Scope

These Terms govern your use of smcww.co.uk and our digital marketing services. Service details are set in a signed Proposal/Statement of Work (SOW).

2. Ordering & Onboarding

Engagement begins when you accept a Proposal/SOW and (where applicable) pay the initial invoice. You’ll provide timely access to required platforms (e.g., ad accounts, analytics, CMS) and approvals.

3. Fees & Payment

Fees (project or retainer) and billing cycles are stated in the SOW. Ad spend and third-party platform costs are billed separately and are non-refundable once committed. Late payments may pause work.

4. Changes & Delays

Out-of-scope requests and material changes are quoted separately. Delays caused by missing inputs/approvals will extend timelines.

5. Cancellations & Refunds

See Return & Refund Policy. For retainers, cancellation takes effect at the end of the current billing period unless otherwise agreed.

6. Intellectual Property

Upon full payment, you receive ownership of final deliverables created specifically for you, excluding our pre-existing materials, know-how, and third-party assets (which remain licensed). We may reference non-confidential outcomes in our portfolio unless you object in writing.

7. Confidentiality & Data Protection

Each party will keep the other’s confidential information secure. We process personal data in line with our Privacy Policy and applicable law (UK GDPR/PECR). 

8. Warranties & Liability

We’ll provide services with reasonable care and skill. To the fullest extent permitted by law, we exclude indirect/consequential losses and cap our total liability to the fees paid in the 12 months preceding the claim—this does not limit liability for fraud, death or personal injury. Your statutory rights remain unaffected.

9. Governing Law

These Terms are governed by the laws of England and Wales. Courts of England and Wales have exclusive jurisdiction.