Refund policy

Cancellations & Refunds — Services Who this applies to

• Consumers (non-business clients): statutory rights under the Consumer Contracts Regulations 2013.

• Business clients: our contract terms below apply. Cooling-off (consumers only) You may cancel within 14 days of contracting. If you asked us to start during the 14-day period, you’ll pay for work already delivered up to cancellation; once services are fully performed, the right to cancel ends. To cancel, email hello@smcww.co.uk. We refund within 14 days of agreement to refund (minus any proportionate deduction for completed work). References: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

• Project cancellations: you may cancel in writing. We’ll invoice for: (a) completed milestones; (b) time/costs incurred; and (c) non-recoverable third-party costs (media, tools, production).

• Deposits and discovery/strategy fees are non-refundable once delivered. • If we cancel for cause (e.g., non-payment), we’ll invoice for work done and committed third-party costs.

• Refund method: original payment method unless agreed otherwise.